Privacy Policy
It is Grundon’s (“Grundon,” “we”, “our” or “us”) policy to respect your privacy regarding any information we may collect while operating our websites.
This Privacy Policy describes what information we collect, how we use the information and how you can control what you provide us.
This Privacy Policy also incorporates our Security Policy, our GDPR FAQ, our Cookie Policy and our Third Party Infrastructure Policy.
What information is collected
Information you provide us
Grundon may collect the following personally-identifying information:
- contact information including name, email address, username and billing address
- billing information including credit card details
- preferences or settings that determine a consistent experience on our service
- comments made on our service
- your internet protocol (IP) address
- feedback or requests for customer service support
The amount and type of information that Grundon gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at Grundon to provide a username and email address. Those who engage in transactions with Grundon – by purchasing a paid account, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.
Information we collect automatically
Like most website operators, Grundon collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Grundon’s purpose in collecting non-personally identifying information is to better understand how Grundon’ visitors use its website. From time to time, Grundon may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Grundon uses cookies to help Grundon identify and track visitors, their usage of Grundon website, and their website access preferences. Grundon visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Grundon website, with the drawback that certain features of the Grundon website may not function properly without the aid of cookies.
Aggregated Statistics
Grundon may collect statistics about the behaviour of visitors to its websites. For instance, Grundon may monitor the most popular services or products on Grundon websites. Grundon may display this information publicly or provide it to others.
How information is used
Grundon uses information it collects to deliver Grundon’s service to you and continuously enhance your experience. If you are a registered user of a Grundon website and have supplied your email address, Grundon may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Grundon and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
With whom information is shared
Grundon and third-party services use cookies and other technologies such as pixel tags to collect public information about visitors, including information used to enhance the user experience, such as personalising content and recommendations, and to securely collect and process payments.
Grundon discloses personally-identifying information only to those of its employees, contractors and affiliated organisations that need to know that information in order to process it on Grundon’s behalf or to provide services available at Grundon’s websites, and that have agreed not to disclose it to others. This includes ad measurement services. Some of those employees, contractors and affiliated organisations may be located outside of your home country. By using Grundon’s websites, you consent to the transfer of such information to them.
Additionally, Grundon may disclose personally-identifying information only in response to a subpoena, court order or other governmental request, or when Grundon believes in good faith that disclosure is reasonably necessary to protect the property or rights of Grundon, third parties or the public at large.
Grundon will not rent or sell personally-identifying information to anyone.
Business Transfers
If Grundon, or substantially all of its assets, were acquired, or in the unlikely event that Grundon goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Grundon may continue to use your personal information as set forth in this policy.
How you can control the information we collect
Grundon collects personally-identifying information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Grundon. Grundon does not store credit card details that are entered at the time of purchase, that information is sent directly to Woo Commerce (our payment processor) and we only store the necessary references to your account such that we can securely interact with our payment processor. You can control which information you supply at any time, with the caveat that it may prevent you from engaging in certain website-related activities.
EU personal data
If you are located in the EU, United Kingdom, Lichtenstein, Norway, Switzerland, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) related to your personal data, as further described below. Grundon will be the controller of your personal data processed in connection with the service.
Accessing, correcting, and deleting your personal data
You have certain rights with respect to your personal data, and we want to help you review and update your information to ensure it is accurate and up-to-date.
If you have a Grundon account, you can accomplish most of the following by logging into your account. For more information or any additional requests you can contact us via datasecurity@grundon.com
- Access: You can request more information about the personal data we hold about you and request a copy of such personal data.
- Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
- Erasure: You can request that we erase some or all of your personal data from our systems. If you wish to erase all of your personal data, you can sign in and delete your user account from the account settings page.
- Portability: You can ask for a copy of your personal data in a machine-readable format.
How information is protected
Grundon takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. Your account is protected by a password you set and are responsible for keeping safe. When entering information into our system such as passwords or financial information, all if this is done securely using SSL.
International privacy laws
If you are using our service from outside of the United Kingdom, please be aware that you are sending data, including personally identifying information, to the United Kingdom where our servers are located. That information may then be transferred within the United Kingdom and then transferred back out of the United Kingdom to countries outside of your residence, depending upon the type of information and how it is stored by us. Our collection, storage and use of your personal information will at all times continue to be governed by this Privacy Policy.
Children and our services
Our services are not directed towards children and you may not use our service if you are under the age of 16. You must also be old enough to consent for the processing of your personal data in your country. In certain countries, we may allow a parent or guardian to consent for you on your behalf.
How you may contact us
Grundon has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. You may reach us with any inquiries or concerns with regards to this privacy policy here:
Grundon Waste Management Limited
Grundon Sand & Gravel Limited
Data Protection Officer
Thames House
Oxford Road
Benson
Oxfordshire
OX10 6LX
Privacy Policy Changes
Grundon may change its Privacy Policy from time to time, and in Grundon’ sole discretion. Grundon encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Effective as of 1 April 2019.
Security
Grundon takes the security of your data and our service very seriously. We are committed to providing an environment that is safe, secure, and available to all of our customers.
Read through the pages in this section to learn more about your rights under the EU General Data Protection Regulation (GDPR), how we use cookies, and more.
If you have any security related questions, or have discovered a vulnerability, we would love to hear from you. Please email datasecurity@grundon.com
GDPR FAQ
This section is intended to provide information about Grundon’s GDPR compliance.
What is the GDPR?
The General Data Protection Regulation (GDPR) is a European privacy law that went into effect on May 25, 2018. The GDPR replaces the EU Data Protection Directive and applies a single data protection law throughout the EU.
Data protection laws govern the way that businesses collect, use, and share personal data about individuals. Among other things, they require businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct or delete their personal data), and ensure appropriate security protections are put in place to protect the personal data they process.
We have taken steps to ensure that we are compliant with the GDPR as of 25 May 2018.
What is Grundon role under GDPR?
We act as a data controller under GDPR for the EU customer information we collect to provide our services and to provide timely customer support. This customer information may include things such as customer name, contact and billing information.
What personal data does Grundon collect?
We store data that customers have given us voluntarily. For example we collect and store contact information, such as name and email address, when customers sign up for our products and services or seek support help. We may also collect other identifying information from our customers, such as IP addresses.
For further details on the information we collect, please read the contents of our Privacy Policy above.
How do I remove my personal data?
To exercise your Right to Erasure or desire to Opt-out, you can delete your Grundon account at any time. This will remove our record of your email address, name, and all other personal data including all of your presentations. This action is immediate and not reversible.
To request the deletion of your account and all personal data, please email datasecurity@grundon.com
How do I access my personal data?
You can request all of the personal data associated with your Grundon account at any time. The data will be provided in a machine-readable format. To download your data, please follow the instructions here: datasecurity@grundon.com
Contact information
Questions and concerns can be directed via email to datasecurity@grundon.com
Cookies
What are cookies?
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
How does Grundon use cookies?
We use cookies and other technologies to ensure everyone who uses Grundon has the best possible experience. Cookies are used to identify and track visitors, their usage of Grundon website, and their website access preferences.
How do I disable cookies?
Grundon visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Grundon website, with the drawback that certain features of the Grundon website may not function properly without the aid of cookies.
What cookies does Grundon set?
COOKIE NAME / DESCRIPTION
_ga Used by Google Analytics.
_ajs_group_id Used by Google Analytics.
_ajs_user_id Used by Google Analytics.
__ajs_anonymous_id Used by Google Analytics.
__gid Used by Google Analytics.
__hp2_props.1387583879 Used by Heap Analytics.
__hp2_id.1387583879 Used by Heap Analytics.
__fbp Used by Facebook.
__ss_tk Used by Sharpspring.
__ss Used by Sharpspring.
__ss_referrer Used by Sharpspring.
__gat_autotrackTracker Used by Google Analytics.
__wordpress_test_cookie Used by WordPress.
_hjDonePolls Used by Hotjar for survey interactions.
_hjClosedSurveyInvites Used by Hotjar survey interactions.
_hjDonePolls Hotjar Used by Hotjar for poll interactions.
_hjMinimizedPolls Used by Hotjar for poll minimised (functional).
_hjDoneTestersWidgets Used by Hotjar for user testing recruitment interactions.
_hjIncludedInSample Used by Hotjar for funnel tracking.
_hjShownFeedbackMessage Used by Hotjar for feedback interactions.
_hjid Used by Hotjar forscript user ID.
__racnt Used by Ruler Analytics.
__racplx Used by Ruler Analytics.
__rafm Used by Ruler Analytics.
__rasel Used by Ruler Analytics.
__rasesh Used by Ruler Analytics.
__ratel* Used by Ruler Analytics.
_clck Used by Microsoft Clarity to store a unique user ID.
_clsk Used by Microsoft Clarity to store and combine pageviews by a user into a single session recording.
Third Party Infrastructure
We rely on the following third party service providers:
PROVIDER NAME / DESCRIPTION
Amazon (AWS) Hosts our production servers and backups.
Google Analytics Used for anonymous usage tracking.
Sharpspring Used for marketing automation and lead tracking.
Microsoft Clarity We partner with Microsoft Clarity and Microsoft Advertising to capture how visitors use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our services. Website usage data is captured using first and third-party cookies. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising.
Effective as of 15 May 2019.